These Terms and Conditions apply to the use of the www.shoerackquick.com website and to purchases made through the Shoerackquick website.
By placing an order on this website, you confirm that you have reviewed the relevant product information, pricing, delivery details, and these Terms and Conditions.
These Terms and Conditions are governed by the applicable laws of Bulgaria and EU consumer protection regulations.
1. Merchant Information
Brand: Shoerackquick
Address: Meden Rudnik, Bl. 36, Entrance 2, Floor 7, Burgas 8000, Bulgaria
Phone: +359 24744246
Email: assembly@shoerackquick.com
Website: www.shoerackquick.com
2. Products and Product Information
Shoerackquick offers shoe racks for home use.
Product pages provide relevant information about the products, including available specifications, dimensions, technical parameters, prices, and other pertinent details.
It is the customer’s responsibility to review product information and select products that meet their household needs before placing an order.
3. Orders and Contract Formation
Customers may place orders via the shopping process provided on the website.
Upon submission, Shoerackquick will review and process the order information.
Order confirmation details may be sent to the email address provided by the customer.
The contract between Shoerackquick and the customer is governed by the product information, pricing, delivery details, these Terms and Conditions, and any other mandatory information provided to the customer prior to purchase.
If an order cannot be accepted or fulfilled, the customer will be notified, and any payments made for the order will be handled in accordance with applicable laws.
4. Pricing and Payment
Product prices are displayed on the respective product pages or during the checkout process.
The applicable purchase price and any relevant delivery fees will be displayed before the customer completes the order.
Payment must be made using the payment methods provided at checkout.
Shoerackquick may require sufficient order and payment information to process and manage the transaction.
5. Order Processing and Shipping
Once the purchase process is completed, the order will proceed to the preparation-for-shipment stage.
Shoerackquick partners with reputable logistics carriers such as DHL, FedEx, and UPS (including priority services), depending on the destination and order specifics. We will prepare the shipment based on the relevant product and order details.
6. Delivery Timeframe
For deliveries within our European service area, the standard delivery time is typically approximately 5 to 12 business days after shipment.
Actual delivery times may vary depending on the destination, carrier operations, and various factors affecting specific shipments.
Tracking information may be sent to the email address provided by the customer at the time of the order.
If tracking services are available, the system may provide status updates at key stages of transit (such as dispatch, arrival at the logistics center, and local delivery).
Customers should ensure that the email address provided at the time of the order is accurate and capable of receiving emails.
7. Delayed Delivery
If an order is not delivered within the applicable standard delivery timeframe, the customer may contact Shoerackquick at:
assembly@shoerackquick.com
Shoerackquick may contact the relevant carrier to inquire about the shipment status.
After completing an investigation and considering the specific circumstances of the order, Shoerackquick will arrange an appropriate solution, which may include re-shipment or a refund, where applicable.
Nothing in this section limits the mandatory rights consumers enjoy under applicable law.
8. Risk of Loss or Damage During Delivery
Where Shoerackquick arranges the delivery of goods, the risk of loss or damage remains with Shoerackquick until the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
The act of handing the goods over to a carrier for transport does not, in itself, result in the transfer of the risk of loss or damage to the consumer.
If the consumer designates a carrier other than one provided by Shoerackquick, relevant legal provisions regarding the transfer of risk may apply.
This clause is intended to align with EU rules regarding the transfer of risk in consumer sales.
9. Right of Withdrawal
For distance contracts governed by EU consumer protection rules, consumers generally have the right to withdraw within 14 days without giving any reason, subject to statutory exceptions under applicable law.
For sales contracts, the withdrawal period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
Customers wishing to exercise their right of withdrawal should contact Shoerackquick via email at:
assembly@shoerackquick.com
Customers may communicate their decision to withdraw via an unequivocal statement. A standard withdrawal form may also be used where applicable.
Unless a statutory exception applies, customers must return the goods without undue delay (and no later than 14 days, in accordance with applicable rules) after communicating their decision to withdraw.
Customers generally bear the direct costs of returning goods upon withdrawal, unless Shoerackquick agrees to cover these costs or applicable law provides otherwise. Customers are entitled to handle the goods to the extent necessary to establish their nature, characteristics, and functioning. If the customer handles the goods in a manner exceeding what is necessary for such inspection, the customer may be held liable for any resulting diminution in the value of the goods, in accordance with the law.
10. Returns and Refunds
If the customer validly exercises their statutory right of return (right of withdrawal), Shoerackquick will process the refund in accordance with applicable EU consumer protection regulations.
Subject to applicable legal requirements, the refund will cover the amounts received from the customer, including applicable standard shipping costs.
If the customer expressly chose a delivery method other than the lowest-cost standard delivery offered, the additional shipping costs incurred will not be refunded, in accordance with applicable rules.
To the extent permitted by applicable law, Shoerackquick may withhold the refund until the returned goods are received or until the customer provides proof that the goods have been returned, whichever occurs first.
11. Defective, Damaged, or Non-Conforming Goods
If the goods are damaged, defective, or do not conform to the contract upon delivery, the customer should contact:
assembly@shoerackquick.com
Customers may provide photos and relevant information regarding the issue to assist Shoerackquick in assessing the order.
For goods reported as damaged upon delivery, Shoerackquick may resolve the issue based on the information and photos provided—potentially arranging a replacement or refund—without requiring the customer to return the damaged goods.
This procedure does not limit the mandatory statutory rights enjoyed by consumers.
Under applicable EU rules, consumers are entitled to legal remedies when goods do not conform to the contract. Depending on the specific circumstances and applicable national law, these remedies may include repair or replacement; subject to legal conditions, they may also include a price reduction or the termination of the contract with a refund.
12. Statutory Guarantee of Conformity
Consumer goods sold within the European Union are subject to statutory guarantee of conformity requirements.
Under EU regulations, consumers are generally entitled to a statutory guarantee period of at least two years, commencing from the date of receipt of the goods. Applicable national laws may provide additional protections.
If the goods are found not to conform to the agreement (i.e., are “non-conforming”) within the applicable statutory guarantee period, Shoerackquick will handle the customer’s request in accordance with the remedies and procedures prescribed by applicable law.
This statutory guarantee of conformity is independent of the 14-day right of return (right of withdrawal).
13. Delivery Issues and Missing Orders
If an order is not delivered, the customer should contact Shoerackquick as soon as possible via:
assembly@shoerackquick.com
Shoerackquick will review the order details and logistics tracking information, and, if necessary, contact the relevant carrier to investigate the shipment status.
If the goods have not been delivered, Shoerackquick remains liable for the goods until the transfer of risk occurs, in accordance with applicable consumer protection regulations.
If the investigation confirms non-delivery, Shoerackquick will provide an appropriate solution based on the specific circumstances and mandatory legal requirements.
14. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order, including:
Name;
Delivery address;
Email address;
Phone number (if requested);
Other information required to process the order.
Customers should carefully verify their order information before completing the purchase.
If the information provided by the customer is incorrect and affects delivery or order processing, Shoerackquick may contact the customer to resolve the issue.
15. Product Use and Assembly
Customers should follow any applicable product instructions accompanying the purchased goods.
Where assembly is required, customers should follow the specific instructions provided for the product.
Shoerackquick shall not be held liable for issues arising from the use of the product in violation of applicable instructions or from modifications made after delivery (except where mandatory law provides otherwise).
16. Customer Communication
Customers may contact Shoerackquick regarding products, orders, delivery, returns, or other inquiries via the following channels:
Email: assembly@shoerackquick.com
Phone: +359 24744246
When contacting us regarding an existing order, customers should provide the order number and relevant information.
17. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.
Subject to mandatory legal provisions, Shoerackquick is responsible for fulfilling its contractual obligations in accordance with the terms applicable at the time of the customer’s purchase.
Nothing in these Terms and Conditions limits the mandatory statutory rights enjoyed by consumers under applicable Bulgarian or EU law.
18. Governing Law
These Terms and Conditions are governed by the law applicable to the contract, taking into account mandatory consumer protection provisions applicable to the customer.
Nothing in these Terms and Conditions is intended to deprive consumers of mandatory protection rights under the laws of their country of residence (where such rights cannot be lawfully excluded by agreement).
19. Disputes and Legal Rights
Shoerackquick encourages customers to contact us first regarding any order-related issues so that we may review the matter.
Nothing in these Terms and Conditions limits the mandatory rights of consumers to exercise available legal remedies, resort to competent courts, or utilize other dispute resolution mechanisms under applicable law.
20. Changes to Terms
Shoerackquick may update these Terms and Conditions as necessary to reflect changes in applicable law, products, website functionality, or business processes.
Subject to mandatory legal provisions, the version published on the website at the time of purchase applies to that purchase.