This shipping policy outlines the shipping arrangements applicable to orders placed via www.shoerackquick.com.
Shoerackquick is headquartered in Bulgaria and provides shipping services to customers within its European service area.
1. Shipping Information
Brand: Shoerackquick
Address: Meden Rudnik, Bl. 36, Entrance 2, Floor 7, Burgas 8000, Bulgaria
Phone: +359 24744246
Email: assembly@shoerackquick.com
Website: www.shoerackquick.com
2. Shipping Areas
Shoerackquick provides shipping services to customers within its European service area.
Shipping options available for specific orders may depend on the destination and applicable shipping arrangements.
Available shipping information and any applicable shipping fees will be displayed during the purchase process.
3. Shipping Carriers
Shoerackquick partners with well-known shipping carriers, including:
DHL;
FedEx;
UPS Priority service.
The carrier selected for an order may depend on the destination, service availability, and specific shipment details.
4. Standard Shipping Times
The standard shipping timeframe for orders within the European service area is approximately:
5–12 business days after dispatch.
This timeframe refers to the standard delivery period for the relevant service; actual delivery times may vary based on the destination, carrier operations, and various factors affecting specific shipments.
Please be sure to review the shipping information provided at checkout before finalizing your order.
5. Order Dispatch
Orders enter the preparation-for-dispatch stage immediately after the purchase process is completed.
The dispatch process includes preparing the ordered items and arranging for their delivery to the address provided by the customer.
Tracking information may be provided once the order has been dispatched.
6. Shipment Tracking
Where tracking information is available, Shoerackquick may automatically send tracking notifications to the email address provided by the customer at the time of ordering.
Tracking notifications may be sent at key stages of the delivery process, including:
Order dispatch;
Arrival at relevant logistics facilities;
Transit progress within the delivery network;
Local delivery. Customers should ensure that the email address provided at checkout is accurate and capable of receiving emails. Customers may also contact assembly@shoerackquick.com for assistance regarding orders or tracking information.
7. Delivery Delays
If an order takes longer than the standard 5–12 business days to deliver, customers may contact Shoerackquick at:
assembly@shoerackquick.com
Please provide the order number and relevant delivery details.
Shoerackquick will review existing tracking information and may contact the relevant carrier to investigate the shipment status.
Upon completion of the investigation, Shoerackquick will determine an appropriate solution based on the specific circumstances of the order and applicable regulations.
Depending on the investigation results, the solution may include:
Reshipment; or
A full refund.
Any statutory rights the customer holds under applicable Bulgarian or EU law remain unaffected.
8. Lost Shipments
If an order is not received, customers should contact us as soon as possible at:
assembly@shoerackquick.com
Please provide the order number and the email address used when placing the order.
We will review existing shipment information and, if necessary, investigate the matter with the relevant carrier.
If the goods are not delivered, EU consumer protection regulations regarding delivery and the transfer of risk will apply.
9. Risk During Delivery
Where delivery is arranged by Shoerackquick, the risk of loss or damage to the goods remains with Shoerackquick until the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
The act of handing the goods over to the carrier does not, in itself, result in the transfer of the risk of loss or damage to the customer.
The application of this clause is subject to mandatory provisions applicable to the relevant consumer transaction.
10. Delivery Address
It is the customer’s responsibility to provide an accurate and complete delivery address at checkout.
If the provided address is incorrect or incomplete, the customer should contact Shoerackquick as soon as possible at:
assembly@shoerackquick.com
If the order has already been shipped, we will assess feasible options based on the shipment status and the carrier’s arrangements.
11. Delivery Attempts
The relevant carrier may attempt delivery in accordance with its applicable delivery procedures.
Customers should follow any delivery instructions or notifications issued by the carrier regarding the shipment.
If the shipment requires additional information or action from the customer, the customer should respond to the relevant notification from the carrier as appropriate.
12. Delivery Tracking Issues
If tracking information has not been updated for an extended period, customers may contact:
assembly@shoerackquick.com
We will review existing order information and, where appropriate, request updates from the relevant carrier.
13. Damaged Goods
If goods arrive damaged, customers should contact Shoerackquick at:
assembly@shoerackquick.com
Please provide:
Order number;
Description of the issue;
Clear photos showing the damage.
For damaged goods, photos may be sufficient for us to assess the situation. Where appropriate, Shoerackquick may arrange a replacement or refund without requiring the return of the damaged goods.
This procedure does not limit any mandatory statutory rights consumers may have under applicable law.
14. Delivery and Right of Withdrawal
Delivery arrangements do not affect the consumer’s statutory 14-day right of withdrawal under EU law for eligible distance contracts.
For sales contracts, the withdrawal period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
Customers wishing to exercise their right of withdrawal should contact:
assembly@shoerackquick.com
The applicable return process for the order will then be provided.
15. Delivery and Statutory Rights
Nothing in this delivery policy limits mandatory consumer rights established under applicable Bulgarian or EU law.
If products do not conform to the applicable contract, customers are entitled to statutory remedies under relevant laws.